Welcome to Teddy's Pet Provisions. These Terms of Service (“Terms”) govern your use of https://teddyspetprovisions.com, including our website, online store, and any other services or features we make available through the site (collectively, the “Site”).
When you create an account, access the Site, or place an order, you agree to these Terms. Certain products, promotions, or services may have additional terms that apply to them. If those terms conflict with these Terms, the additional terms will control with respect to that product, promotion, or service.
You represent that you have the legal capacity to enter into these Terms and that you are at least 18 years old or the age of majority where you live. You may not use the Site or place an order if you do not meet these requirements.
We may update these Terms from time to time. If we make changes, we will update the “Last Updated” date above. Your continued use of the Site after updated Terms are posted means that you accept the revised Terms.
Accounts
When you create an account or provide information to us, you agree to provide accurate, complete, and current information and to keep that information updated.
You are responsible for keeping your account login information confidential and for all activity associated with your account. Please let us know immediately if you believe someone has accessed or used your account without your permission.
We may suspend or terminate an account, or refuse access to the Site, if we believe an account has been used fraudulently, unlawfully, or in violation of these Terms.
Privacy
Please review our Privacy Policy, which explains how we collect, use, disclose, and protect information obtained through your use of the Site. Our Privacy Policy is incorporated into these Terms.
Electronic Communications
When you use the Site, create an account, place an order, send us an email, or otherwise communicate with us electronically, you consent to receive communications from us electronically.
These communications may include emails, order confirmations, shipping updates, customer-service communications, and other notices relating to your account or purchases.
You agree that electronic communications satisfy any legal requirement that such communications be in writing, where permitted by law.
Purchase
When you place an order, you agree to pay for the products you purchase, along with applicable shipping charges, taxes, and other charges shown at checkout.
You represent that you are authorized to use the payment method provided with your order.
We use third-party payment processors to process payments. We do not control the policies or practices of those payment processors and are not responsible for their actions, except as required by applicable law.
Order Acceptance
Placing an order through the Site is an offer to purchase the products in your order. Your order is not accepted until we ship the products.
An order confirmation email does not necessarily mean that we have accepted your order or agreed to sell you the products ordered.
We may limit quantities, refuse service, or cancel an order for any lawful reason, including if a product is unavailable, an error occurred in the listing or pricing, or we believe an order is fraudulent or unauthorized.
We may correct errors or inaccuracies in product descriptions, pricing, availability, or other information at any time, including after an order has been submitted.
If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full rather than fulfill the order at the incorrect price.
Product Descriptions
We try to make our product descriptions, photographs, colors, dimensions, specifications, and other information as accurate as possible.
However, we do not guarantee that product descriptions, photographs, colors, dimensions, specifications, or other information on the Site will always be completely accurate, current, complete, or error-free.
Colors may appear differently depending on your device or screen.
We also cannot guarantee that a product will always be available. Products may be discontinued, modified, or become unavailable without notice.
If a product you receive is materially different from its description, your remedies will be governed by our Return Policy and applicable law.
Returns and Refunds
Returns, refunds, and exchanges are governed by our Return Policy.
Please review our Return Policy before placing an order. Our Return Policy is incorporated into these Terms.
Nothing in these Terms is intended to limit any rights or remedies that cannot legally be limited under applicable law.
Promotions and Discounts
From time to time, we may offer promotions, discounts, coupons, free-shipping offers, giveaways, or other special offers.
Additional terms may apply to individual promotions.
Unless otherwise stated, promotions may not be combined with other offers and may be limited to one per customer, household, account, or order.
We reserve the right to correct errors, modify, suspend, or cancel a promotion at any time, subject to applicable law.
Shipping and Delivery
We will provide available shipping options and estimated delivery times at checkout.
Delivery dates are estimates and are not guaranteed unless we expressly state otherwise.
We are not responsible for delays caused by shipping carriers, weather, natural disasters, governmental actions, or other circumstances outside our reasonable control.
You are responsible for providing an accurate and complete shipping address. We are not responsible for delays, additional shipping charges, or other problems resulting from an incorrect or incomplete address provided by you.
Pet Products and Safety
Our products are intended for pets and are not veterinary services, medical devices, or a substitute for professional veterinary care.
Pets have different sizes, behaviors, chewing habits, strengths, and needs. You are responsible for determining whether a product is appropriate for your pet.
Pet toys, chews, accessories, and other products may present risks including choking, ingestion, intestinal blockage, strangulation, allergic reactions, or injury.
Always supervise your pet when appropriate and inspect products regularly for damage or excessive wear. Remove any damaged product from your pet immediately.
If your pet experiences an injury, illness, allergic reaction, or other health concern, discontinue use of the product and contact your veterinarian or another qualified animal-health professional.
To the fullest extent permitted by law, Teddy's Pet Provisions is not responsible for injuries, illness, property damage, or other losses resulting from a pet's misuse, improper use, modification, or failure to follow product instructions or safety warnings.
Intellectual Property Rights
The Site contains intellectual property owned by or licensed to Teddy's Pet Provisions, including trademarks, service marks, logos, copyrights, photographs, graphics, text, product descriptions, videos, designs, software, and other content (collectively, “Intellectual Property”).
You may use the Site and its content only for your personal, non-commercial use and as permitted by these Terms.
You may not copy, reproduce, distribute, modify, create derivative works from, sell, license, publish, transmit, or otherwise commercially exploit our Intellectual Property without our prior written permission.
Nothing in these Terms grants you ownership of any of our Intellectual Property.
Third-party trademarks, product names, logos, and other intellectual property appearing on the Site belong to their respective owners.
User Content
You may have the opportunity to submit reviews, photographs, videos, comments, testimonials, or other content through the Site or our social-media pages (“User Content”).
You are solely responsible for your User Content.
By submitting User Content, you represent and warrant that you own the content or have all rights and permissions necessary to provide it to us and allow us to use it.
You may not submit content that is unlawful, defamatory, threatening, abusive, obscene, misleading, infringing, or otherwise violates another person's rights or applicable law.
By submitting User Content, you grant Teddy's Pet Provisions a worldwide, non-exclusive, royalty-free, perpetual, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, perform, and otherwise use your User Content for our business purposes, including on the Site, social media, advertising, marketing, and promotional materials.
We may remove or decline to publish User Content at any time and for any reason.
We do not guarantee the accuracy, reliability, or quality of User Content submitted by customers.
Permitted Use of the Site
Subject to these Terms, we give you a limited, non-exclusive, non-transferable, and revocable right to access and use the Site for lawful personal purposes.
You may not use the Site to:
- purchase products for unauthorized resale or distribution;
- copy, reproduce, or commercially exploit the Site or its content;
- use automated systems to scrape, crawl, collect, or harvest information from the Site without our permission;
- interfere with the Site or its servers or networks;
- attempt to gain unauthorized access to accounts, systems, or networks;
- introduce viruses, malware, or other harmful code;
- impersonate another person or provide false information;
- engage in fraudulent or unlawful activity; or
- use the Site in violation of applicable law.
We may modify, suspend, or discontinue the Site or any portion of it at any time, with or without notice.
Acceptable Use
You may not upload, transmit, post, or otherwise provide content that:
- violates another person's intellectual-property, privacy, publicity, or other rights;
- is unlawful, threatening, abusive, harassing, defamatory, fraudulent, or intentionally misleading;
- contains malicious software or code;
- promotes unlawful activity; or
- otherwise violates applicable law.
We may remove content, suspend accounts, terminate access, or take other appropriate action if we believe these Terms or applicable law have been violated.
Third-Party Sites and Services
The Site may contain links to third-party websites, services, products, payment processors, social-media platforms, or other third-party resources.
We do not control those third parties and are not responsible for their content, policies, security, availability, or practices.
Your use of third-party websites and services is governed by their own terms and policies.
Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, ITS CONTENT, AND THE PRODUCTS AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DO NOT WARRANT THAT THE SITE OR ITS CONTENT WILL ALWAYS BE ACCURATE, COMPLETE, CURRENT, SECURE, AVAILABLE, OR ERROR-FREE, OR THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TEDDY'S PET PROVISIONS AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR YOUR PURCHASE OR USE OF OUR PRODUCTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, THESE TERMS, OR A PRODUCT OR SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM OR (B) $50.
Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above limitations may not apply to you.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Teddy's Pet Provisions, its owners, officers, directors, employees, agents, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
- your violation of these Terms;
- your unlawful or improper use of the Site;
- your User Content;
- your violation of another person's rights; or
- your violation of applicable law.
Dispute Resolution
If you have a concern or dispute with us, we encourage you to contact us first so that we have an opportunity to resolve the issue.
Any dispute arising out of or relating to these Terms, the Site, or a purchase will be governed by applicable U.S. law, without regard to conflict-of-law rules, except where applicable law requires otherwise.
Term and Termination
These Terms remain in effect while you use the Site.
We may suspend or terminate your account or your access to the Site at any time if we believe you have violated these Terms, engaged in fraudulent or unlawful activity, or used the Site in a manner that could harm us, our customers, or others.
Termination does not affect any rights or obligations that arose before termination.
Provisions concerning Intellectual Property, User Content, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive termination will continue to apply.
General
Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or other transfer of our business.
These Terms, together with any policies expressly incorporated into them, constitute the agreement between you and Teddy's Pet Provisions regarding your use of the Site.
Contact Us
If you have questions about these Terms, please contact us:
Teddy's Pet Provisions
support@teddyspetprovisions.com